Terms of Service and M31 VIP Rewards

Last updated: 30 October 2026

1. Operator and scope

Mystery31 is operated by Mystery31 Ltd, company number 17378819, registered in England and Wales. These terms cover use of mystery31.com, purchases directly from Mystery31 Ltd and optional account, membership and support services. They should be read with the Privacy Policy, Returns Policy and Shipping Policy. Nothing limits mandatory consumer rights.

2. Products and condition

Mystery31 sells trading-card singles, graded cards, sealed trading-card products and related collectables. Read product descriptions and photographs before ordering. Where actual-item photographs are provided, we aim to send that specific item; representative manufacturer images may be used for sealed or standardised goods as stated. Conditions and grades are described in good faith. Third-party grades reflect the grading company's independent opinion; they do not promise that the card will receive the same result if graded again.

3. Randomised and mystery products

Where a product includes randomised contents, its listing will describe the format and any guaranteed contents. Particular cards, grades, rarities or values are not guaranteed unless expressly promised. Collectable resale values may change, and Mystery31 does not guarantee financial returns.

4. Pricing and orders

The total displayed at checkout includes applicable product prices and stated delivery charges. Prices and availability can change before order acceptance. Submitting an order is an offer to purchase; an order acknowledgement is not necessarily acceptance. An order is accepted when we expressly confirm acceptance or dispatch the goods, subject to applicable law.

Where legally permitted, we may decline or cancel orders affected by stock unavailability, payment failure, genuine fraud concerns, delivery restrictions or a clear pricing or listing error. Any funds taken for a cancelled order will be refunded as legally required. Adding an item to the basket does not reserve stock.

5. Payment and international transactions

Payment options are those offered at checkout. Card details are processed through relevant payment providers; we do not intentionally retain complete payment-card numbers through our own support systems. Where Shopify Managed Markets identifies Global-e as merchant of record for an international sale, the Global-e Terms of Sale disclosed at checkout govern that transaction. Its identity, local prices, import taxes, duties and delivery terms are displayed during checkout; our site terms do not override the purchase contract with Global-e.

6. Collector accounts and VIP ranks

An account is optional for shopping. Where enabled, M31 VIP rank is calculated from qualifying lifetime spending associated with the same verified Shopify customer account. The current tiers and discounts are:

• Member: £0–£99.99 qualifying lifetime spend — 0%.
• Silver: £100–£299.99 — 2% automatic discount.
• Gold: £300–£749.99 — 3% automatic discount.
• Platinum: £750–£1,499.99 — 4% automatic discount.
• M31 Elite: £1,500 or more — 5% automatic discount.

The initial VIP discounts are scheduled to begin at 18:00 GMT on 31 October 2026. They are not redeemable before then. When active, they apply automatically at checkout to eligible signed-in customers under Shopify's discount and customer-segment rules. They are discounts on eligible merchandise rather than cash balances, vouchers or refunds of prior orders, and cannot be combined with other offers when Shopify's discount restrictions prevent it. Shipping, customs duties and taxes are not directly discounted unless separately stated.

Cancelled, refunded or adjusted orders can change qualifying recorded spend or tier; orders linked to other customer accounts may not be combined. Membership and rewards are personal and cannot be sold or transferred. We may revise rewards with appropriate notice, subject to law and accepted orders. Preview cards and animated frames illustrate the available rank designs, not proof that a user has earned a particular rank.

Any First Look or early-restock benefit labelled proposed, preview or inactive is not a guaranteed or active VIP entitlement.

7. Optional avatar images

If avatar uploads are enabled for your account, you may voluntarily upload a profile picture in JPG, PNG or WebP format of up to 2 MB. You must own or have permission to use the image. Do not upload unlawful, infringing, abusive, intimate, sensitive or private third-party material. We may remove unlawful or abusive content where necessary. You can replace or delete your avatar using the controls provided when available. See the Privacy Policy for private storage, processing and data-rights information.

8. Support-ticket service

Our account-based support service may allow you to submit enquiries and view staff replies. It can be limited to test accounts or temporarily unavailable while being maintained. Ticket access is intended for the customer who created it and authorised staff. Do not submit passwords, full card numbers or unnecessary sensitive records. Misuse, harassment or spam may result in restrictions. A support ticket's status does not waive cancellation, refund or other consumer rights. The contact email remains an alternative route for urgent enquiries.

9. Delivery, returns and statutory rights

Delivery and returns are covered in our separate policies. Nothing in these terms excludes rights under the Consumer Rights Act 2015 or other mandatory consumer-protection legislation.

10. Intellectual property

Mystery31 original artwork, branding, site graphics and written materials are protected by applicable rights. Third-party characters, trading-card artwork, names and marks belong to their respective owners. Mystery31 is an independent retailer unless otherwise expressly stated. Third-party websites and services have their own terms.

11. Liability, governing law and contact

Nothing excludes liability for fraud, death or personal injury caused by negligence, or liability that cannot lawfully be excluded. Direct contracts with Mystery31 Ltd are governed by the laws of England and Wales, subject to any mandatory local consumer protections. International Global-e sales are also subject to the terms identified at checkout.

Contact: gtokyo539@gmail.com.
Returns and correspondence: 95 Markham Avenue, Leeds LS8 4JD, United Kingdom.
Registered office: 5 Brayford Square, London E1 0SG, United Kingdom.