Returns, Cancellations and Refunds Policy

Last updated: 30 October 2026

This policy describes purchases made directly from Mystery31 Ltd. For international orders where Global-e is identified as the merchant of record, the terms presented at that checkout also apply. Nothing in this policy removes or limits statutory consumer rights.

Change-of-mind cancellations for UK online orders

Where the UK distance-selling cancellation right applies, a consumer may cancel an eligible order within 14 days of receiving the goods, without giving a reason. If several items ordered together arrive separately, the period generally begins when the last item is received. Once cancellation is notified, the consumer has a further 14 days to return the goods.

Email gtokyo539@gmail.com or use the Support Centre with a clear cancellation statement, your order number and the items concerned. You may use the optional model cancellation form below, but it is not mandatory.

Return address and return delivery costs

Mystery31 Returns
95 Markham Avenue
Leeds
LS8 4JD
United Kingdom

For change-of-mind returns, the customer must pay the direct cost of returning eligible goods. We recommend an insured or tracked service and careful protective packaging, especially for singles, graded cards and sealed collectables. Where goods are faulty, incorrect or not as described, we will meet the reasonable return costs required by law.

Collectable cards, slabs and sealed products

You may inspect goods to the extent reasonably necessary, as you would in a shop. Please avoid unnecessary handling, damage to card surfaces or cases, opening of packs or damage to collectable packaging.

Where allowed by law, a proportionate deduction may be made from a change-of-mind refund for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. An item being sealed, collectable, or graded does not automatically remove statutory cancellation rights. Any exception will be applied only where legally applicable to the particular product.

Mystery packs and randomised products

Listings for randomised products describe the format and any guaranteed contents. Unless specifically stated, we do not guarantee a particular card, rarity, grade or resale value. A random outcome consistent with the listing is not automatically a fault. Statutory cancellation and faulty-goods protections continue to apply. Opening a product may affect a lawful diminished-value assessment, but is not a blanket exclusion from returns.

Faulty, damaged, incorrect or misdescribed goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Eligible UK consumers generally have a 30-day short-term right to reject goods that do not conform to the contract. Depending on the circumstances and timing, repair, replacement, a price reduction or a further right to reject may also apply. These rights can extend beyond 30 days.

Please contact us as soon as reasonably possible with your order details. Photographs of the goods and packaging can help an investigation, but providing photographs is not a precondition for exercising statutory rights.

Refunds and original delivery costs

For valid UK distance-selling cancellations, we refund the amounts required by law, including the cost of the least expensive standard delivery option offered for the order. If you selected a more expensive service, the premium above standard delivery need not be refunded where law permits.

When permitted to await a return, we issue the refund within 14 days after receiving the returned goods or satisfactory proof that they were sent back, whichever is earlier. Refunds are normally made using the original payment method unless another method is expressly agreed. Banks and payment providers may take additional time to show the credit.

Other remedies for faulty or incorrectly described goods follow the applicable statutory timeframes and rules.

International purchases

If your checkout identifies Global-e as seller/merchant of record, cancellation, returns and refunds are governed by the terms of that checkout and applicable mandatory consumer law. Contact Mystery31 with your order reference so we can help direct your request through the appropriate process. Any refund of duties, taxes or delivery charges will follow the applicable contractual and legal rules.